Exceptions Management

Work all exceptions from one screen - regardless of where they are detected!
Fiserv Imagesoft’s consolidated exception handling solution makes it easy to make accurate pay/no pay decisions and image quality and usability determinations.  Imagine having one Decision Support solution that presents all possible exceptions at one time.  Our Guardian Decision Support application works with all Imagesoft check fraud detection applications and our Image Quality Assessment solution. It also handles pass through exception received from 3rd party applications.

This solution employs user-defined and user-maintained hierarchies, rules and parameters to create and execute desired processing workflows. These workflows define system actions and support procedures, as well as item reviews and confirmations. All system processes can be customized to meet your specific needs, ensuring process control and specificity. And with comprehensive workflow support and multiple work queuing approaches, you can rest assured that you are processing as efficiently as possible.